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Notes from the event:

Sheila Hirst and Domna Lazidou made it clear from the start that this was going to be an Aspic session that asked plenty of questions about communicating across cultures – but wouldn’t have all the answers.

The result was a mix of thought and discussion about what internal communicators should consider in order to be effective when they’re working across cultures, plus shared experiences on good practice.

Culture in organisations is functional, hierarchical, geographic, historic, impacting behaviour, speech and dress, Domna stressed. People learn to behave differently in different cultures, which in turn informs our preferred communication styles.

All this matters to the internal communicator because it affects the way we communicate (language and structure) and how we understand each others’ messages. The problem comes when we equate what we mean by our messages with the receiver’s understanding.

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