We’re a leading, independently-owned agency with more than 25 years’ experience.

Creative thinking, great writing, intelligent design, the best customer service, high-quality delivery and demonstrating a visible passion for our clients’ businesses – we do all of that.

You expect this from any internal communications specialist.

But our clients tell us that what helps Item stand out from the crowd is that our people understand what makes communication sing.

We listen, talk, do and deliver.

In our latest annual client satisfaction survey, highlights are:

• our clients rate our quality of service as ‘excellent’

• they are ‘very satisfied’ with the ability and knowledge of Item people

• they rate us highly on value for money, delivering to time and budget, and for understanding of their business

• the key words that describe us are ‘professional’, ‘easy to work with’, ‘deliver what’s best for you’, and ‘friendly’

• they’re all ‘highly likely’ to recommend us to a contact or colleague.

Meet some of our team

Alison Crossley

A journalist by training, Alison is Item’s Managing Director. She’s worked on daily regional and national newspapers, winning national journalism awards along the way. Alison has considerable experience of working with blue-chip clients in long-term partnerships. Her current clients include Vodafone, with whom she works to research, write and deliver a regular multi-lingual magazine and various other communications for global audiences. Alison is a Fellow of the professional body Communicators in Business (CiB) and was national chairman in 2002-03.

Suzanne Peck

Suzanne is a Director at Item and has nearly 20 years’ experience of managing internal communications projects. A trained newspaper journalist, she appreciates the challenges facing communicators, having worked in-house for Marks & Spencer and Alfred McAlpine, and managed award-winning strategic projects for Shell, Bass, BOC and Costain in an agency environment. As well as managing client accounts, she works closely with Item’s editorial and design teams to ensure that we deliver the best service. She is national chairman of the UK professional body Communicators in Business (CiB) and manages Item’s Association of Strategy and Planning for Internal Communications (ASPIC) network.

Paul Jones

An established writer and editor, Paul trained as a journalist before joining Item’s editorial team. He has developed strong relationships with clients, editing and writing for 3M, Thales Aerospace, Skandia, Unisys and Unilever R&D. His efficient approach to project management and ability to craft readable strategic messages is valued by clients. His input was crucial in the development of an award-winning intranet project for 3M.

Deborah Mansfield

Since joining us in 1998 with a BA (Hons) degree in Graphic Design, Creative Manager Debs has built on her considerable experience of brand identity to create engaging and readable print and online designs. Her magazine work with Skandia, The Co-operative Society and SELEX S&AS UK and online work for BSkyB and Thales consistently demonstrates her ability to deliver visually exciting communications.

Lindsay Slavin

Lindsay is a Senior Designer and Deputy Production Manager with specific responsibility for the continuing high standard of our work. His design background, begun with IPC magazines, has resulted in a wide range of client projects including designing publications, corporate identities and exhibition projects.